So, because the car is crap, roadside service is crap, warranty will be crap when I tell em to shove the $60, less than 1000 mile, every three month oil change, without even so much as a vacuum job. Not even gonna bother with asking for any refund, ya already know there's fine print somewhere excluding the hardship I went through. So tried to break out back window, kid from gas station finally feeling sorry for poor 60 yr old woman in the rain and the dark, assisted me with calling a nearby locksmith. They would not be able to promise help without callback #. I reluctantly asked kid to use phone again, called 800 # again, they had no record of my first call, so again they want my vin #, dark now can't see it, my name, phone #, email address couldn't find my ownership anywhere, they need a call back #, I'm pissed at this point. I was very descriptive of my location, no callback # available but was assured, within an hour? I would be assisted but need to stay by car. Told him I didn't have one available, the business phone was not happening, and my phone is locked in car. Took forever to answer all the questions, then the customer service guy said he needed callback #. Kid at gas station did NOT appreciate my asking to use the business phone for an emergency, then called number on car door, was still daylight so could read vin #. I've lived here many years and can tell you Aloha is a farse, like, an honest politician. I don't care what you've heard about Hawaii and Aloha spirit! Most Local People HATE ** people and do not like to be bothered by us in time of need, no way no how.

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